Firefox crashes

juzzlukin

This has been happening regularly for a long time. This is with my main profile. I have another profile that doesn't seem to have a problem. The main profile has more addons.

The pattern is it seems to occur after extended periods of use, or extended periods of being open, but idle.

Sometimes it will just freeze. If I wait long enough, it could be 2-10 minutes, it may go back to normal. Sometimes it will crash my system. If I can't get to the task manager to end task, I usually decide to reboot the OS manually with the power button on the device.

Or, more often, it occurs when I attempt to close the browser, and either the freeze will occur, or the responses to my mouse or keyboard are severely delayed, accompanied by that little blue spinning circle. or "Page is not responding". In that scenario, it may eventually close.

However, after that type of episode, it will usually not launch for an extended length of time, due to the following.

That is only a fraction of the 40-50 "Firefox" entries there to be revealed by scrolling. In order to relaunch, I must manually "End Task" on 2-3 of them.

Occasionally, I get the repeated messaged that a "website page is slowing things down". I don't know if that is related to the other symptoms.

Firefox 149.0 Crash Report [@ shutdownhang | mozilla::SpinEventLoopUntil(nsTSubstring<T> const&, (anonymous namespace)::ParentImpl::ShutdownBackgroundThread::<T>&&, nsIThread*) | (anonymous namespace)::ParentImpl::ShutdownBackgroundThread ]

Since it happens randomly, and I cannot create it the situation, about:support does not help.

Would it be helpful if I posted an image of my about:addons list?

TPD-Andy

juzzlukin

If Firefox 149 crashes or freezes randomly check the following steps to diagnose the issue.

First review Firefox crash reports by typing about:crashes in the address bar and analyze the crash IDs on Mozilla’s crash stats site.
Mozilla Crash Stats - Firefox Crash Data

Open the Windows Event Viewer and look for application errors related to firefox.exe around the time of the crash. Disable hardware acceleration in Firefox settings under Performance and update your graphics drivers from the manufacturer’s website.
Start Firefox in Safe Mode to rule out add-on conflicts and disable all extensions temporarily to identify problematic ones.

Reset or create a new Firefox profile by accessing about:support and opening the profile folder or using the profile manager with firefox.exe -P.

Run sfc /scannow and DISM in an admin command prompt to check for corrupted system files.
Temporarily disable your antivirus software to see if it interferes with Firefox.
If hardware problems are suspected test your RAM with MemTest86 and check disk health with chkdsk /f /r.
Share crash IDs or Event Viewer logs for more targeted help.

Antwort auf deutsch:

Wenn Firefox 149 abstürzt oder einfriert, prüfe zuerst die Absturzberichte unter about:crashes und analysiere die IDs auf Mozillas Crash-Statistik-Seite.
Mozilla Crash Stats - Firefox Crash Data

Schau im Windows-Event-Viewer nach Fehlern mit firefox.exe oder mozglue.dll zum Absturzzeitpunkt.Deaktiviere die Hardwarebeschleunigung in den Firefox-Einstellungen unter Leistung und aktualisiere deine Grafikkartentreiber direkt vom Hersteller. Starte Firefox im abgesicherten Modus, um Add-on-Konflikte auszuschließen, und deaktiviere alle Erweiterungen testweise. Setze das Firefox-Profil zurück oder erstelle ein neues über about:support oder den Profilmanager mit firefox.exe -P.

Führe sfc /scannow und DISM in der Eingabeaufforderung als Administrator aus, um Systemdateifehler zu reparieren. Deaktiviere vorübergehend deine Antivirensoftware, um mögliche Konflikte zu prüfen. Stelle sicher, dass Windows auf dem neuesten Stand ist, und installiere Firefox bei Bedarf neu.

Falls Hardwareprobleme vermutet werden, teste den Arbeitsspeicher mit MemTest86 und prüfe die Festplatte mit chkdsk /f /r. Für eine genauere Analyse kannst du die Absturz-ID oder Event-Viewer-Einträge teilen.

.DeJaVu

Firefox crasht im Haupt-Thread -> Timeout und das bei CFI. CFI kenne ich nur als "Control-flow integrity" und das ist Windows.

Inwiefern die Unmenge an Erweiterungen und Userscripten eine sehr wahrscheinliche Ursache ist, muss er selbst rausfinden.

Da das öfters passieren zu scheint, würde ich auch Windows, RAM, Festplatte nicht ausschliessen. Das ist aber nicht mehr Firefox.

IMO ist das System von 2014 laut Specs, kann mich aber auch falsch erinnern.

juzzlukin

Zitat von .DeJaVu

Firefox crasht im Haupt-Thread -> Timeout und das bei CFI. CFI kenne ich nur als "Control-flow integrity" und das ist Windows.
Inwiefern die Unmenge an Erweiterungen und Userscripten eine sehr wahrscheinliche Ursache ist, muss er selbst rausfinden.
Da das öfters passieren zu scheint, würde ich auch Windows, RAM, Festplatte nicht ausschliessen. Das ist aber nicht mehr Firefox.
IMO ist das System von 2014 laut Specs, kann mich aber auch falsch erinnern.

I've done all the diagnostics suggested here. I don't know where to look in the Event Viewer, or how to start an analysis on the Mozilla Crash Stats - Firefox Crash Data webpage.

I believe a Firefox extension is responsible. I have several Firefox profiles. The problems only happen with one of them. Shortly after launching the problem browser, the memory usage changes from this

to this

I have another profile that is almost identical. The memory stays around 2000. The one main difference I can see is that the broken profile has the Bitwarden Password Manager installed. The good profile does not. I don't believe any other extension is using the resources like Bitwarden.

Is there any way to determine if Bitwarden is causing the issues? I can publish the extension list if that will help.

Thank you.

Mira_Belle

Zitat von juzzlukin

Is there any way to determine if Bitwarden is causing the issues? I can publish the extension list if that will help.

Mache ein Backup dieses Profils, installiere Bitwarden und dann schau, was passiert.
Ganz ehrlich, ich glaube nicht, dass Bitwarden die Ursache ist.

Und wenn dann dieses Pofil ohne Abstürze funktioniert und es ja identisch ist, mache das defekte Profil platt.
Zu Sicherheit vorher ein Backup machenInkl. der "profiles.ini".

Translated with DeepL:

Back up this profile, install Bitwarden, and see what happens.
Honestly, I don't think Bitwarden is the cause.

And if this profile works without crashing—since it's identical—delete the faulty profile.
Just to be safe, make a backup first Including the “profiles.ini” file.

juzzlukin

Zitat von Mira_Belle

Zitat von juzzlukin

Is there any way to determine if Bitwarden is causing the issues? I can publish the extension list if that will help.

Mache ein Backup dieses Profils, installiere Bitwarden und dann schau, was passiert.
Ganz ehrlich, ich glaube nicht, dass Bitwarden die Ursache ist.

Und wenn dann dieses Pofil ohne Abstürze funktioniert und es ja identisch ist, mache das defekte Profil platt.
Zu Sicherheit vorher ein Backup machenInkl. der "profiles.ini".
Translated with DeepL:
Back up this profile, install Bitwarden, and see what happens.
Honestly, I don't think Bitwarden is the cause.

Das war schon vor dem Posten hier erledigt. Ich habe mit mehreren Profilen getestet, sie verglichen, in einem Prozess des Versuchs und Irrtums hin und her gegangen. Ich habe zuvor beschrieben, dass ich ein anderes Profil habe, das regelmäßig verwendet wird und diese Verhaltensprobleme nie manifestiert hat, unabhängig davon, wie viele Stunden ich benutze.

Ich habe ein Backup dieses Profils erstellt und diese Dateien durch die aus dem schlechten Profil ersetzt, wonach ich Bitwarden und ein paar andere Addons installiert habe, die nicht an anderer Stelle synchronisiert oder kommuniziert werden.

Das umgewandelte Profil zeigt nun die gleichen Symptome, die zur Belastung der CPU beitragen. Ich bot an, die about:addons-Listen für beide Profile zu veröffentlichen, aber niemand bekundete Interesse.

Ich bat auch um eine Erklärung dieser Abnormalität. Ich habe 34 dieser "firefox"-Einträge in dieser Task-Manager-Liste gezählt, die dort bleiben und den Relaunch des Browsers für bis zu 10 Minuten verhindern können, bis der RAM wiederhergestellt ist, es sei denn, wie ich erklärt habe, beende ich Aufgaben manuell auf 2-3 dieser Einträge.

Ich glaube, dies ist eine kritische Information, um dieses Rätsel zu lösen., aber es wurde hier ignoriert.

Ich habe Daten vom Zuverlässigkeitsmonitor und Event Viewer für den Tag des Absturzes gesammelt, den ich gemeldet habe. Bitte lassen Sie mich wissen, welche Teile der Daten Sie veröffentlichen möchten.

Ich habe mein Bestes mit der deutschen Übersetzung gegeben. Bitte lassen Sie mich wissen, ob ich mich verbessern muss.

Danke.

.DeJaVu

Sinnloses Beenden mit der Axt. Daraus resultiert zB "bak-rebuild". Das Profil ist Schrott. Das gesamte System ist Schrott, wenn Firefox so lange zum Beenden benötigt. Ich denke immer noch, dass die Hardware nicht mehr rundläuft, und falls nicht, dann ist es Windows, das von Grund auf neu installiert werden sollte.

TPD-Andy

juzzlukin Have you created a completely new Windows user account with a brand-new Firefox profile for testing purposes, without copying any data from an existing profile?

Hast du zum testen ein komplett neues Windows Benutzerkonto mit einem ganz neuen Firefox Profil angelegt ohne irgendwelche Daten aus einem vorhandenen Profil zu kopieren?

2002Andreas

Ob es evtl. auch ein Problem mit seinem Windows gibt kann ich nicht sagen, aber:

Zitat von TPD-Andy

Hast du zum testen

So wie ich das lese gibt es diese Probleme nur mit einem bestimmten Profil:

Zitat von juzzlukin

dass ich ein anderes Profil habe, das regelmäßig verwendet wird und diese Verhaltensprobleme nie manifestiert hat

Und erst wenn er:

Zitat von juzzlukin

diese Dateien durch die aus dem schlechten Profil ersetzt...Das umgewandelte Profil zeigt nun die gleichen Symptome

Warum also nicht gleich ein neues Profil erstellen mit den Daten aus dem Profil, welches funktioniert.

Das eine Profil hat dann wohl einen Fehler, also einfach ein neues erstellen, und dann testen ob sich der Firefox dann damit auch wieder normal beenden lässt.

.DeJaVu

An Erweiterungen kann es nicht liegen:

d61e3bef-cce6-487a-b719-69a690260401 [@shutdownhang | mozilla::SpinEventLoopUntil(nsTSubstring<T> const&, (anonymous namespace)::ParentImpl::ShutdownBackgroundThread::<T>&&, nsIThread*) | (anonymous namespace)::ParentImpl::ShutdownBackgroundThread]

In Firefox 149.0 (default) 20260318190823

crash-stats.mozilla.org

Was jedoch so nicht stimmen kann, wenn man sich die "Telemetry" anschaut, Hab das mal formatiert

Code

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                "updateDay": 20526,
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                "isWebExtension": true,
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                "blocklisted": false,
                "description": "Finally, an efficient blocker. Easy on CPU and memory.",
                "name": "uBlock Origin",
                "userDisabled": false,
                "appDisabled": false,
                "foreignInstall": false,
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                "installDay": 19903,
                "signedState": 2,
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            },
            "{036a55b4-5e72-4d05-a06c-cba2dfcc134a}": {
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                "type": "extension",
                "updateDay": 20532,
                "isSystem": false,
                "isWebExtension": true,
                "multiprocessCompatible": true,
                "blocklisted": false,
                "description": "Translate your page in real time using Google or Yandex.",
                "name": "TWP - Translate Web Pages",
                "userDisabled": false,
                "appDisabled": false,
                "foreignInstall": false,
                "hasBinaryComponents": false,
                "installDay": 20532,
                "signedState": 2,
                "signedTypes": "[2,1]",
                "quarantineIgnoredByApp": true,
                "quarantineIgnoredByUser": false
            },
            "{446900e4-71c2-419f-a6a7-df9c091e268b}": {
                "version": "2026.2.0",
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                "type": "extension",
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                "isSystem": false,
                "isWebExtension": true,
                "multiprocessCompatible": true,
                "blocklisted": false,
                "description": "At home, at work, or on the go, Bitwarden easily secures all your passwords, passkeys, and sensitive",
                "name": "Bitwarden Password Manager",
                "userDisabled": false,
                "appDisabled": false,
                "foreignInstall": false,
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                "installDay": 19903,
                "signedState": 2,
                "signedTypes": "[2,1]",
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                "quarantineIgnoredByUser": false
            },
            "formautofill@mozilla.org": {
                "version": "1.0.1",
                "scope": 4,
                "type": "extension",
                "updateDay": 0,
                "isSystem": true,
                "isWebExtension": true,
                "multiprocessCompatible": true,
                "blocklisted": false,
                "description": null,
                "name": "Form Autofill",
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                "appDisabled": false,
                "foreignInstall": false,
                "hasBinaryComponents": false,
                "installDay": 0,
                "quarantineIgnoredByApp": true,
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            "newtab@mozilla.org": {
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                "type": "extension",
                "updateDay": 0,
                "isSystem": true,
                "isWebExtension": true,
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                "quarantineIgnoredByApp": true,
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            },
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                "isSystem": true,
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                "description": "Fixes for web compatibility with Picture-in-Picture",
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                "foreignInstall": false,
                "hasBinaryComponents": false,
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                "quarantineIgnoredByApp": true,
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            },
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            },
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        },
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        },
        "activeGMPlugins": {
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                "applyBackgroundUpdates": 1
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            }
        }
    }
}

Alles anzeigen

Ich bin aber immer noch nicht schlauer, was CFI in Firefox macht, es wird auf searchfox fast nur mit dem crashreporter gezeigt. Was ich inzwischen weiss, dass damit nicht CFI von Windows gemeint ist:

1333126 - Add support for CFI-based stack-walking to the minidump-analyzer tool

VERIFIED (ccorcoran) in Toolkit - Crash Reporting. Last updated 2018-02-16.

bugzilla.mozilla.org

Eher was mit Stack, minidump. Was mich jetzt wundert, wenn Firefox-Prozesse gekillt werden.

juzzlukin

Zitat von .DeJaVu

There can be no extensions: d61e3bef-cce6-487a-b719-69a690260401 [@shutdownhang | mozilla::SpinEventLoopUntil(nsNSTSubstring<T> const&, (anonymous namespace)::ParentImpl::ShutdownBackgroundThread::<T>&&, nsIThread*) | (anonymous namespace) In Firefox 149.0 (default) 20260318190823 crash-stats.mozilla.org
However, what can't be true if you look at the "telemetry", have formatted this

Es tut mir leid, vielleicht ist es die Übersetzung, aber ich verstehe nicht, wenn Sie sagen: "Es kann keine Erweiterungen geben"

Ist das ein Verweis auf diese https://crash-stats.mozilla.org/report/index/d…#tab-extensions

Ich habe keine Ahnung, worauf sich das bezieht

Ich verstehe auch nicht: "Aber was kann nicht wahr sein, wenn man sich die "Telemetrie" ansieht, hat dies formatiert." Bitte erklären Sie es. Ich habe keine Ahnung, was ich mir mit dem Code ansehe, den du gepostet hast.

Zitat von .DeJaVu

Pointless ending with the axe. This results in "bak-rebuild". The profile is scrap. The entire system is junk when Firefox takes so long to quit. I still think that the hardware is no longer running round, and if not, then it is Windows that should be installed from scratch.

Wie kommt man zu dem Schluss, dass "das System Junk ist", wenn dies nur dann auftritt, wenn dieses eine Firefox-Profil verwendet wird? Ich habe nie etwas in der Nähe davon, unabhängig davon, welche Art von Aufgaben ich ausführe, es sei denn, ich verwende dieses spezifische Firefox-Profil.

Was schließen Sie daraus? Bitwarden stürzt Firefox ab

2002Andreas

Zitat von juzzlukin

wenn dieses eine Firefox-Profil verwendet wird?

Zitat von 2002Andreas

Das eine Profil hat dann wohl einen Fehler, also einfach ein neues erstellen

Firefox crashes

Ähnliche Themen

Firefox öffnet plötzlich neuen Tab mit about:processes und schließt sich dann

BackupProfile.uc.js - div. Fragen dazu

Symbole aus Symbolleiste verschwunden / Profil korrupt

Firefox stürzt nach Update auf v141 ab

BackupProfile.uc.js funktioniert in 143 nicht mehr

-no-remote