Wenn beim Online-Banking die Druckausgabe auf Querformat eingestellt ist und man beim Drucken in den Eigenschaften des Druckers diese auf Hochformat einstellt ist kein Druck mehr möglich. Beim Herunterfahren von Firefox hängt sich das Programm dann auf. Nach einem Neustart von Firefox kann man dann wieder drucken, solange man die Umstellung in den Eigenschaften nicht vornimmt. Um auszuschließen, dass es nicht an der Internetseite der Volksbank liegt, habe ich das selbe bei unserem Konto der Sparkasse getestet und dort ebenfalls die gleiche Situation gehabt. Der Fehler tritt auch bei Ausgabe mit verschiedenen Druckern auf. Folglich müsste der Fehler eigentlich an Firefox liegen.
Druckt nicht mehr beim Umstellen der Druckerausgabe
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kosi2016 -
16. August 2016 um 09:27 -
Erledigt
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Gib uns bitte mehr Infos über deinen Firefox und zwar folgendermaßen:
● [FIREFOX] ➜ Hilfe ➜ Informationen zur Fehlerbehebung
● jetzt die Schaltfläche "Text in die Zwischenablage kopieren "anklicken
● jetzt den kopierten Text aus der Zwischenablage als Code hier ins Forum einfügen. siehe dazu -
Code
Alles anzeigenAllgemeine Informationen ------------------------ Name: Firefox Version: 47.0 Build-ID: 20160604131506 Update-Kanal: release User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0 Betriebssystem: Windows_NT 6.1 x86 Fenster mit mehreren Prozessen: 0/2 (deaktiviert) Abgesicherter Modus: false Absturzberichte der letzten 3 Tage ---------------------------------- Meldungs-ID: bp-980fe7d7-0c92-438c-be45-6cc4e2160816 Gesendet: vor 12 Stunden Alle Absturzberichte Erweiterungen ------------- Name: Ecosia — The search engine that plants trees! Version: 3.4.3 Aktiviert: true ID: {d04b0b40-3dab-4f0b-97a6-04ec3eddbfb0} Name: Firefox Hello Version: 1.3.2 Aktiviert: true ID: loop@mozilla.org Name: Kaspersky Protection Version: 4.6.3-9 Aktiviert: true ID: light_plugin_ACF0E80077C511E59DED005056C00008@kaspersky.com Name: Multi-process staged rollout Version: 1.0 Aktiviert: true ID: e10srollout@mozilla.org Name: Pocket Version: 1.0.2 Aktiviert: true ID: firefox@getpocket.com Grafik ------ Asynchrones Wischen und Zoomen: nichts Direct2D aktiviert: true DirectWrite aktiviert: true (6.2.9200.17568) Gerätekennung: 0x0412 GPU #2 aktiv: false GPU-beschleunigte Fenster: 1/1 Direct3D 11 (OMTC) H264-Hardware-Dekodierung unterstützt: Yes Herstellerkennung: 0x8086 Karten-Beschreibung: Intel(R) HD Graphics 4600 Karten-RAM: Unknown Karten-Treiber: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Subsys-ID: 00000000 Treiber-Datum: 10-31-2013 Treiber-Version: 10.18.10.3345 WebGL-Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasAccelerated: 0 AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo Wichtige modifizierte Einstellungen ----------------------------------- browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20160604131506 browser.startup.homepage: https://www.ecosia.org/ browser.startup.homepage_override.buildID: 20160604131506 browser.startup.homepage_override.mstone: 47.0 dom.allow_scripts_to_close_windows: true dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 47.0 font.internaluseonly.changed: true gfx.crash-guard.d3d11layers.appVersion: 47.0 gfx.crash-guard.d3d11layers.deviceID: 0x0412 gfx.crash-guard.d3d11layers.driverVersion: 10.18.10.3345 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x0412 gfx.driver-init.driverVersion: 10.18.10.3345 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.benchmark.vp9.fps: 220 media.benchmark.vp9.versioncheck: 1 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1461740835 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1453894978 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160604131506 media.gmp-manager.lastCheck: 1471340249 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1465820363 media.gmp-widevinecdm.version: 1.4.8.866 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.aec_log_dir: C:\Users\User\AppData\Local\Temp media.webrtc.debug.log_file: C:\Users\User\AppData\Local\Temp\WebRTC.log media.youtube-ua.override.to: 43 network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1471099435 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npcontentblocker: 2 plugin.state.npintelwebapiipt: 0 plugin.state.npintelwebapiupdater: 0 plugin.state.nponlinebanking: 2 plugin.state.npvkplugin: 2 print.printer_\\DRUCKSERV\Brother_HL-6050D/DN_series.print_bgcolor: false print.printer_\\DRUCKSERV\Brother_HL-6050D/DN_series.print_bgimages: false print.printer_\\DRUCKSERV\Brother_HL-6050D/DN_series.print_colorspace: print.printer_\\DRUCKSERV\Brother_HL-6050D/DN_series.print_command: print.printer_\\DRUCKSERV\Brother_HL-6050D/DN_series.print_downloadfonts: false print.printer_\\DRUCKSERV\Brother_HL-6050D/DN_series.print_duplex: 320393482 print.printer_\\DRUCKSERV\Brother_HL-6050D/DN_series.print_edge_bottom: 0 print.printer_\\DRUCKSERV\Brother_HL-6050D/DN_series.print_edge_left: 0 print.printer_\\DRUCKSERV\Brother_HL-6050D/DN_series.print_edge_right: 0 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print.printer_EPSON_WF-3520_Series.print_unwriteable_margin_left: 0 print.printer_EPSON_WF-3520_Series.print_unwriteable_margin_right: 0 print.printer_EPSON_WF-3520_Series.print_unwriteable_margin_top: 0 print.printer_PDF24_PDF.print_bgcolor: false print.printer_PDF24_PDF.print_bgimages: false print.printer_PDF24_PDF.print_colorspace: print.printer_PDF24_PDF.print_command: print.printer_PDF24_PDF.print_downloadfonts: false print.printer_PDF24_PDF.print_duplex: 320393482 print.printer_PDF24_PDF.print_edge_bottom: 0 print.printer_PDF24_PDF.print_edge_left: 0 print.printer_PDF24_PDF.print_edge_right: 0 print.printer_PDF24_PDF.print_edge_top: 0 print.printer_PDF24_PDF.print_evenpages: true print.printer_PDF24_PDF.print_footercenter: print.printer_PDF24_PDF.print_footerleft: &PT print.printer_PDF24_PDF.print_footerright: &D print.printer_PDF24_PDF.print_headercenter: print.printer_PDF24_PDF.print_headerleft: &T print.printer_PDF24_PDF.print_headerright: &U print.printer_PDF24_PDF.print_in_color: true print.printer_PDF24_PDF.print_margin_bottom: 0.5 print.printer_PDF24_PDF.print_margin_left: 0.5 print.printer_PDF24_PDF.print_margin_right: 0.5 print.printer_PDF24_PDF.print_margin_top: 0.5 print.printer_PDF24_PDF.print_oddpages: true print.printer_PDF24_PDF.print_orientation: 0 print.printer_PDF24_PDF.print_page_delay: 50 print.printer_PDF24_PDF.print_paper_data: -1 print.printer_PDF24_PDF.print_paper_height: 297,00 print.printer_PDF24_PDF.print_paper_name: print.printer_PDF24_PDF.print_paper_size_type: 0 print.printer_PDF24_PDF.print_paper_size_unit: 1 print.printer_PDF24_PDF.print_paper_width: 210,00 print.printer_PDF24_PDF.print_plex_name: print.printer_PDF24_PDF.print_resolution: 600 print.printer_PDF24_PDF.print_resolution_name: print.printer_PDF24_PDF.print_reversed: false print.printer_PDF24_PDF.print_scaling: 1,00 print.printer_PDF24_PDF.print_shrink_to_fit: false print.printer_PDF24_PDF.print_to_file: false print.printer_PDF24_PDF.print_unwriteable_margin_bottom: 0 print.printer_PDF24_PDF.print_unwriteable_margin_left: 0 print.printer_PDF24_PDF.print_unwriteable_margin_right: 0 print.printer_PDF24_PDF.print_unwriteable_margin_top: 0 privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.migrateFx3Prefs: true security.warn_viewing_mixed: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1469702351 user.js-Einstellungen --------------------- Der Profilordner besitzt eine user.js-Datei, welche Einstellungen enthält, die nicht von Firefox erstellt wurden. Wichtige nicht veränderbare Einstellungen ----------------------------------------- JavaScript ---------- Inkrementelle GC: true Barrierefreiheit ---------------- Aktiviert: false Barrierefreiheit verhindern: 0 Bibliotheken-Versionen ---------------------- NSPR Minimal vorausgesetzte Version: 4.12 Verwendete Version: 4.12 NSS Minimal vorausgesetzte Version: 3.23 Basic ECC Verwendete Version: 3.23 Basic ECC NSSSMIME Minimal vorausgesetzte Version: 3.23 Basic ECC Verwendete Version: 3.23 Basic ECC NSSSSL Minimal vorausgesetzte Version: 3.23 Basic ECC Verwendete Version: 3.23 Basic ECC NSSUTIL Minimal vorausgesetzte Version: 3.23 Verwendete Version: 3.23 Experimentelle Funktionen -------------------------Edit 2002Andreas
Text in Klammercode gesetzt. -
Hallo und Willkommen hier im Forum.
Vorweg, mach bitte mal das Update auf die aktuelle Version vom Firefox.
Hast du die selber erstellt?
ZitatDer Profilordner besitzt eine user.js-Datei, welche Einstellungen enthält, die nicht von Firefox erstellt wurden.
Bitte mal den Inhalt kopieren und hier ins nächste Antwortfenster einfügen. -
Update habe ich gemacht - hat nichts gebracht.
Die Datei user.js wurde nicht von mir erstellt - wahrscheinlich von irgendeinem Programm bei der Installation?Hier ist der Inhalt der Datei user.js:
user_pref("plugin.state.npcontentblocker", 2);
user_pref("plugin.state.nponlinebanking", 2);
user_pref("plugin.state.npvkplugin", 2);
user_pref("plugin.state.npcontentblocker", 2);
user_pref("plugin.state.npcontentblocker", 2);
user_pref("plugin.state.npcontentblocker", 2);
user_pref("plugin.state.npcontentblocker", 2);
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Kaspersky pfuscht gerne in anderen Programmen rum und hat wahrscheinlich die Datei mit diesen Einträge erstellt.
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Zitat von kosi2016
Update habe ich gemacht - hat nichts gebracht.
Das Update hat sicher etwas gebracht:Deinstalliere Kaspersky vollständig und teste.
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Sind alle im Log aufgeführten Drucker noch aktuell?
Ansonsten mal das Profil bereinigen....
Klicke auf Hilfe :arrow: Informationen zur Fehlerbehebung :arrow: Firefox bereinigen
Dies wird Firefox auf die Standardeinstellungen zurücksetzen. Deine Lesezeichen und Passwörter gehen dabei nicht verloren. Die bisherigen Erweiterungen musst du allerdings neu installieren. Nach dem Zurücksetzen werden die alten Profildaten in einem Ordner namens „Alte Firefox Daten“ auf dem Desktop abgelegt. Wenn das Zurücksetzen das Problem nicht behebt, können einige der Daten, die nicht ins neue Profil übernommen wurden, von dort in das neue Profil kopiert werden. Wenn der Ordner nicht mehr benötigt wird, sollte man diesen löschen, da sensible Daten darin enthalten sind.
BTW: Der Druckertreiber ist knapp 3 Jahre alt, da sollte es aktuellere geben.
BTW2: Firefox ist mittlerweile bei Versionsstand 48.0.1